GDPR Compliance

Last updated: January 2024

Our Commitment to GDPR

turquoise-root is committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we ensure compliance and your rights as a data subject.

Data Controller

turquoise-root acts as the data controller for personal information collected through this website and our services. We determine the purposes and means of processing your personal data.

Contact details:
Address: 47 Commercial Street, Leeds, LS1 6EQ, United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: Processing necessary for the performance of a contract (e.g., booking travel services)
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Processing necessary to comply with legal requirements

Your Rights Under GDPR

Under the GDPR, you have the following rights:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information within one month of receiving your request.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal information in certain circumstances.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. There is no charge for most requests, although we may charge a reasonable fee for repetitive, manifestly unfounded, or excessive requests.

Data Protection Officer

For any questions regarding our data protection practices or to raise a concern, please contact us at the address provided above.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

ICO website: www.ico.org.uk

International Transfers

Where we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses or adequacy decisions.

Updates to This Information

We may update this GDPR information from time to time. Any changes will be posted on this page.