Please read these terms carefully before using our services.
Last updated: August 2024
By accessing and using the turquoise-root website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these terms, please refrain from using our website and services.
turquoise-root operates as a travel agency providing travel planning, booking, and advisory services for domestic and international travel. We act as an intermediary between you and various travel service providers including airlines, hotels, tour operators, and transport companies.
We facilitate bookings on your behalf but do not directly provide transportation, accommodation, or other travel services. The actual services are provided by third-party suppliers who have their own terms and conditions.
All quotations provided are subject to availability and may change based on market conditions, currency fluctuations, and supplier pricing. A quotation does not constitute a confirmed booking.
A booking is only confirmed once we have received the required deposit or full payment and have issued a written confirmation. Verbal agreements do not constitute binding contracts.
Payment terms vary depending on the type of travel service booked. Generally, a deposit is required at the time of booking, with the balance due no later than 8 weeks before departure. For bookings made within 8 weeks of departure, full payment is required immediately.
Cancellation charges will apply depending on the timing of cancellation and the specific terms of the services booked. These charges are set by the relevant suppliers and will be communicated at the time of booking.
In rare circumstances, we may need to cancel your booking. In such cases, you will be offered an alternative arrangement of equivalent or higher value, or a full refund of monies paid.
Requests to amend bookings are subject to availability and may incur administrative fees. Changes to names, dates, or destinations may be treated as cancellations by some suppliers.
You are responsible for ensuring you hold valid passports, visas, and any other documentation required for your travel. We can provide guidance, but ultimate responsibility lies with you. Failure to obtain correct documentation is not grounds for refund or compensation.
We strongly recommend that all travellers obtain comprehensive travel insurance covering cancellation, medical expenses, personal liability, and baggage loss. Travel without adequate insurance is undertaken at your own risk.
You should consult your GP or a travel health clinic regarding any vaccinations or health precautions recommended for your destination. We cannot be held responsible for any illness or injury arising from failure to obtain appropriate medical advice.
Our liability is limited to the services we directly provide as a travel agency. We are not liable for the acts or omissions of third-party suppliers, nor for events beyond our reasonable control including but not limited to natural disasters, civil unrest, strikes, or pandemics.
The liability of airlines, hotels, and other suppliers is governed by their own terms and conditions and by international conventions where applicable.
All content on this website, including text, images, logos, and design elements, is the property of turquoise-root or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site. You must not misuse the website by introducing viruses or other malicious code.
Your use of our website and services is also governed by our Privacy Policy. Please review this document to understand how we collect, use, and protect your personal information.
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services constitutes acceptance of any modified terms.
For questions regarding these Terms of Use, please contact us at:
turquoise-root
47 Wellington Street
Leeds, LS1 4JF
United Kingdom
Email: [email protected]
This document provides general terms and conditions for use of our services. Specific bookings may be subject to additional terms from suppliers. Always review all documentation provided at the time of booking. These terms do not affect your statutory rights as a consumer.